All sales are final and we do not make refunds. We take checks, money wires and credit cards. All funds must clear prior to shipping. We supply only the highest quality stone available on the market. If we we make an error or ship any stone of a quality below our standards we will certainly replace that stone. Our number one priority is to have satisfied customers. When you complete your order through the online store you will be given the opportunity to include your shipping address. Please let us know if there are restrictions for heavy duty vehicles at your location. All sales are FOB our yard. You may select the desired shipping freight quote at checkout. Each product listing tells you the correct weight for the product. When you finish your shopping cart you will submit it to us in the form of an Request for Quote or “RFQ”. We will review the RFQ, make sure you understand the entire process and then approve it so you may return here and approve the purchase. Only then will your card be charged. The process is straightforward and we will help you. We look forward to serving you. Please call 570-328-5697 with any questions.